side menu icon
Renew her Girl Scout membership today!

Renew

You are more than a Girl Scout. 
You’re a G.I.R.L. (Go-getter, Innovator, Risk-taker, Leader)™ powerhouse!

We believe there’s no such thing as too much. That there’s no excuse for making excuses. Our strength doesn’t come from how much we can lift but from how often we can lift ourselves back up. And this is the perfect place to do just that—a place where “Can I?” quickly turns into “I will!,” and there is no challenge we can’t overcome together. Because we are everyday optimists. Adventure-seekers. Self-starters. Problem-solvers. Change-makers. We are girls, troop leaders, mentors, advocates, parents, and Girl Scouts. We are G.I.R.L.s. And we can’t stop, won’t stop. 



Not yet a member? Join now

Troops who are renewing, please fill out the Troop Catalog Information Survey (formerly the Troop Projection Sheet).

Trouble Logging In?

Q: Why isn’t my username working?
A: Your username is typically your email address. If you have more than one email address, try each. You can also use the “Forgot Your Password?” link to send a reset email to your email address. If you’re still having trouble, contact your council’s Customer Care team.

Q: Why aren’t I getting the password reset emails?
A: The password reset emails come from gsusacustomercare@girlscouts.org, so please make sure it’s added to your safe senders list. If you requested the reset email before marking our email address as safe, check your spam folder. If you’re still not receiving the email, contact your council’s Customer Care team to verify that your username/email address is correct.

Q: How do I reset my password when I no longer have access to the email address associated with my account?
A: Your council’s Customer Care team can easily change your username/email address without requiring you to recreate your account.

Q: Why can’t I see my family when I log in?
A: There are a couple reasons this could happen:

  • Another adult family member may be listed as the preferred contact on the account. That person must log in to renew. Contact your council’s Customer Care team if you’d like to be listed as your household’s preferred contact.
  • You may have a second or duplicate account with a different email address. Try a different username. If that works, be sure to contact your council’s Customer Care team to merge the two accounts into one.

Q: Why can’t I see my troop(s) when I log in?
A: There are several reasons this could happen:

  • Troops are listed on a separate tab from your family. If you have more than one troop, look for the pull-down menu to change between them.
  • Check your member profile to make sure you’re listed as a volunteer in the troop.
  • Not all troop volunteers can access the troop tab. Check with your council to see which volunteer roles they allow to access the tab.
  • If your background check has expired, you may lose access until it is up-to-date.

Your council’s Customer Care team can provide additional support.

What internet browser should I use?

Chrome is the preferred browser for viewing our website and logging into My GS. Download it here

Internet Browser and Pop-up Blockers
To view and print your Girl Scout membership receipt, you may need to temporarily disable pop-up blockers for the web browser you are using. It is best to do this before you start the renewal process.

How do I add a girl or edit a volunteer role to my troop?

As a troop leader, you can now make a number of updates to your troop's information in My GS:

  • Add a new girl or adult to your troop for the 2018-2019 membership year. Click the "Troops" tab and scroll down to Add a New Member to Troop to start their registration.
  • Add or change volunteer roles for an adult in your troop. Click on the "Troops" tab and to the right of the adult's name click on Add/Edit.
  • Open your troop to new girls or edit your troop meeting information. You can do both by clicking on the "Troops" tab. Scroll down and click on View/Edit Troop information. 
How do I change my daughter's troop or add a new member to our household?

As a parent, you can make a number of changes to your Girl Scout or family's information:

  • Add a new troop for a girl: Under the "Membership" tab under Participation, Add/Change Troops.
  • Add a new volunteer role for yourself: Under the "Membership" tab under Participation, Add Role.
  • Add a new girl or adult to your household: Scroll down on the "Membership" tab to Add a New Member to the Household.
  • Update your contact information or child's school information: Click on the "Family Profile" tab to edit your household's information.
How do I submit a troop transfer to add or remove girls from my troop?

To submit a troop transfer, email membercare@cbgsc.org with Troop Transfer in the subject line. Please include:

Full name of member who needs to be transfered
Guardian/Household owner of account (parent if a girl)
Current Troop Number
Troop Number to be moved to

 

Still having trouble? Check out this video!