Job Title: Member Care Specialist
Location: Newark, DE. This position is temporarily remote due to COVID-19.
The Member Care Specialist is well-versed in the council’s organizational structure and programs across all lines of business, providing clear and informative responses and solutions to members. The Member Care Specialist serves as the first point of contact for all inquiries via telephone, email, or in person; providing the highest level of customer service to all members/customers, both internal and external. The Member Care Specialist is responsible for successfully culminating recruitment efforts by initiating and pursuing communications strategies and protocols needed to convert prospective members (leads) to registered members. They work collaboratively with the Volunteer Support Team to ensure achievement of GSCB girl and adult membership goals.