Girl Scouts has a strong commitment to inclusion and diversity, and
we embrace girls of all abilities and backgrounds into our wonderful sisterhood.
Inclusion is at the core of who we are; it’s about being a sister to
every Girl Scout and celebrating our unique strengths. Part of the
important work you do includes modeling friendship and kindness for
your girls and showing them what it means to practice
empathy. Here’s how you can nurture an inclusive troop environment.
Listening to girls, as opposed to telling them what to think,
feel, or do (no “you shoulds”) is the first step in building a
trusting relationship and helping them take ownership of their Girl
If you’re not comfortable with a topic or activity, it’s OK to
say so! No one expects you to be an expert on every topic. Ask for
alternatives or seek out volunteers with the required expertise.
Owning up to mistakes—and apologizing for them—goes a long way with girls.
Be Open to Real Issues
Outside of Girl Scouts, girls may be dealing with issues like
relationships, peer pressure, school, money, drugs, and other serious
topics. When you don’t know, listen. Also seek help from your council
if you need assistance or more information than you currently have.
Girls often say that their best experiences were the ones where
adults treated them as equal partners. Being spoken to as young adults
reinforces that their opinions matter and that they deserve respect.
Girls’ needs and interests change and being flexible shows them
that you respect them and their busy lives. Be ready with
age-appropriate guidance and parameters no matter what the girls
choose to do.
Show your girls that you’re interested in their world by asking
them about the TV shows and movies they like; the books, magazines, or
blogs they read; the social media influencers they follow; and the
music they listen to.
Remember to LUTE: Listen, Understand, Tolerate, and Empathize
Try using the LUTE method to thoughtfully respond when a girl
is upset, angry, or confused.
Listen: Hear her out, ask for details, and reflect
back what you hear; try “What happened next?” or “What did she
Understand: Show that you understand where she’s
coming from with comments such as, “So what I hear you saying is . .
.” or “I understand why you’re unhappy,” or “Your feelings are hurt;
mine would be, too.”
Tolerate: You can tolerate the feelings that she
just can’t handle right now on her own. Let her know
that you’re there to listen and accept how she is feeling about the
situation. Say something like: “Try talking to me about it. I’ll
listen," or “I know you’re mad—talking it out helps,” or “I can
handle it—say whatever you want to.”
Empathize: Let her know you can imagine feeling
what she’s feeling with comments such as, “I’m sure that really
hurts” or “I can imagine how painful this is for you.”
Addressing the Needs of Older Girls
Let these simple tips guide you in working with teenage
- Think of yourself as a partner, a coach, or a mentor, not a
- Ask girls what rules they need for safety and what
group agreements they need to be a good team.
that girls need time to talk, unwind, and have fun together.
- Ask what they think and what they want to do.
- Encourage girls to speak their minds.
structure, but don’t micromanage.
- Give everyone a voice in
- Treat girls like partners.
- Don’t repeat what’s said in the group to anyone outside of it
(unless necessary for a girl’s safety).
Girl Scouts welcomes all members, regardless of race,
ethnicity, background, disability, family structure, religious
beliefs, sexual orientation, gender identity, and socioeconomic
status. When scheduling, planning, and carrying out activities,
carefully consider the needs of all girls involved, including school
schedules, family needs, financial constraints, religious holidays,
and the accessibility of appropriate transportation and meeting places.
Recognizing and Supporting Each Girl
You're a role model and a mentor to your girls. Since you play
an important role in their lives, they need to know that you consider
each of them an important person too. They can weather a poor meeting
place or an activity that flops, but they cannot endure being ignored
- Give a shout-out when you see girls trying their best, not
just when they’ve had a clear success.
- Emphasize the
positive qualities that make each girl worthy and unique.
- Be generous with praise and stingy with rebuke.
your girls find ways to show acceptance of and support for one
Girls are sensitive to injustice. They forgive mistakes if they
are sure you are trying to be fair. They look for fairness in how
responsibilities are shared, in handling of disagreements, and in your
responses to performance and accomplishment.
- When possible, ask the girls what they think is fair before
decisions are made.
- Explain your reasoning and show why
you did something.
- Be willing to apologize if
- Try to see that responsibilities as well as the
chances for feeling important are equally divided.
girls explore and decide for themselves the fair ways of solving
problems, carrying out activities, and responding to behavior and
Girls need your belief in them and your support when they try
new things. You’ll also need to show them that you won’t betray their confidence.
- Show girls you trust them to think for themselves and use
their own judgment.
- Encourage them to make the important
decisions in the group.
- Give them assistance in
correcting their own mistakes.
- Support girls in trusting
one another—let them see firsthand how trust can be built, lost,
regained, and strengthened.
Inspiring Open Communication
Girls want someone who will listen to what they think, feel,
and want to do. They like having someone they can talk to about the
important things happening in their lives.
- Listen to the girls. Respond with words and actions.
- Speak your mind openly when you are happy or concerned about
something and encourage girls to do this too.
- Leave the
door open for girls to seek advice, share ideas and feelings, and
propose plans or improvements.
- Help girls see how open
communication can result in action, discovery, better understanding
of self and others, and a more comfortable climate for fun and
Conflicts and disagreements are an inevitable part of life, but
if handled constructively, they show girls that they can overcome
their differences, exercise diplomacy, and improve their communication
and relationships. Respecting others and being a sister to every Girl
Scout means that shouting, verbal abuse, or physical confrontations
are never warranted and cannot be tolerated in the Girl Scout environment.
When a conflict arises between girls or a girl and a volunteer, get
those involved to sit down together and talk calmly and in a
nonjudgmental manner. (Each party may need some time—a few days or a
week—to calm down before being able to do this.) Talking in this way
might feel uncomfortable and difficult now, but it lays the groundwork
for working well together in the future. Whatever you do, do not
spread your complaint around to others—that won’t help the situation
and causes only embarrassment and anger.
If a conflict persists, be sure you explain the matter to your
Volunteer Support Specialist. If the VSS cannot resolve the issues
satisfactorily (or if the problem involves the VSS), the issue can be
taken to the next level of supervision, such as the Director of
Volunteer Support and Organizational Analytics.
Additionally Girl Scouts of the Chesapeake Bay’s Commitment to
Diversity, Equity and Inclusion Policy regarding sexual orientation
and transgender members, volutneers and staff can be found here.