Q: Why isn’t my username working?
A: Your username is your email address. If you have more than
one email address, try each. You can also use the “Forgot Password?”
link to send a reset email to your email address. If you’re still
having trouble, contact GSCB’s Member Care team.
Q: Why aren’t I getting the password reset emails?
A: The password reset emails come from email@example.com,
so please make sure it’s added to your safe senders list. If you
requested the reset email before marking our email address as safe,
check your spam folder. If you’re still not receiving the email,
contact GSCB’s Member Care team to verify that your username/email
address is correct.
Q: How do I reset my password when I no longer have access to the
email address associated with my account?
A: GSCB’s Member Care team can easily change your
username/email address without requiring you to recreate your account.
Q: Why can’t I see my household when I log in?
A: You may have a second or duplicate account with a different
email address. Try a different username. If that works, be sure to
contact GSCB’s Member Care team to merge the two accounts into one.
Q: Why can’t I see my troop(s) when I log in?
A: There are several reasons this could happen:
- Troops are listed on a separate tab from your household.
Select the “My Troop(s)” tab to see your troop(s). If you have more
than one troop, select the appropriate Troop tab to navigate between
- Check your “My Household” tab to make sure you’re
listed as a Co Leader in the troop.
- Not all troop
volunteers can access the troops information in their MY GS. At GSCB
only Troop Co Leaders have access to the “My Troop(s)” tab.
- If your background check has expired, you may lose access until
it is up-to-date.
GSCB’s Member Care team can provide any additional support. Please
or call 800-341-4007.